CRITERIOS DE EXCELENCIA FNQ PDF

FNQ – National Quality Foundation – is a non-governmental organization This is done by mobilizing organizations around the Modelo de Excelência da. Criterios de excelencia organizacional – ebook – Text; Processos, · Resultados, · Principais, · Desempenho, · Apresentados, · Partes. ABNT, ABNT NBR Vocabulário e Princípios. ABNT, Rio de Janeiro ( ) 3. FNQ:Critério de Excelência. Fundação Nacional da Qualidade () 4.

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This paper aims to analyze the value creation by National Brazilian Quality Award winners using Economic Value Added EVA as the performance measure re to compare this performance with that of competitors from the same economic sector.

The application of EVA as a performance metric is different from the approaches of other studies. The data acquired covered a period of time of ten years Parametric tests were applied to test the hypothesis. The main finding indicates that the winner companies increased the value creation to the shareholders after ecxelencia awarded the National Brazilian Quality Award.

FNQ – Management Excellence Model ®

Another main finding indicates that the winner companies have increased the value creation on average to the shareholders more than the companies from the same economic sector after being awarded the National Brazilian Quality Award.

Note that before the awards were issued, the studied companies were not creating more value to shareholders than the companies from the same economic sector.

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De forma geral, melhora a competitividade Miguel, Conforme Vokurka et al. No meio empresarial, tem-se o trabalho da empresa Serasa em parceria com o FNQ, feito em Utilizaram-se os seguintes indicadores de qualidade: As medidas de desempenho utilizadas foram: Isso remete para a necessidade de desenvolvimento de mais pesquisas para ajudar elucidar tal impacto.

Quando isso acontece, a empresa criou valor para os seus acionistas.

Value creation in winning companies PNQ: an analysis using EVA

Segundo Martelanc et al. Contudo, esse autor recomenda cautela no uso.

De acordo com Richardsonp. Para este trabalho, foi utilizado o modelo desenvolvido por Pignanelliapresentado na Figura 2. Adaptado de Pignanelli, Dessa forma, o ano de reconhecimento foi identificado como o ano 0. Pignanelli fnqq em seu trabalho empresas vencedoras e finalistas do PNQ. No entanto, nesta pesquisa foram consideradas somente as empresas vencedoras do PNQ.

Por outro lado, os resultados negativos apontam que a empresa vencedora possui um Critdrios menor do que os seus pares.

Manual FNQ CriteriosExcelencia

No Brasil, existem poucos estudos sobre o tema. No entanto, elas apresentam fragilidades que podem comprometer os resultados das pesquisas. Recuperado em 15 outubro dede http: National quality and business excellence awards: Relationship between criterois, quality, growth, profitability, and market value.

Strategic Management Journal, 26 6 Quality awards and performance: The TQM Journal, 22 5 Total quality management implementation and competitive advantage: Academy of Management Journal, 44 1 Recuperado em 4 de outubro dede http: How the Baldrige Award really works.

Harvard Business Review, 69 6 Foundations of economic value added 2. Quality Management Journal, 15 3 Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won quality awards. Management Science, 43 9 Nine approaches to organizational excellence. Journal of Organizational Excellence, 21 1 A comparative analysis and review of national quality awards in Europe. The TQM Magazine, 19 5 A comparison of quality and business excellence programs in the world.

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O charme do EVA como medida de desempenho. Meta-analysis of xe relationship between quality management practices and firm performance — implications for quality management theory development. Journal of Operations Management, 24 6 National Institute of Standards and Technology.

Criteria for performance excellence. Gerando valor para o acionista. Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: Journal of Operations Management, 25 1 Em busca do valor: A comparative study of 16 national quality awards. The TQM Magazine, 14 3 Comparative analysis of national and regional quality awards.

Quality Progress, 33 8 An empirical investigation of the Malcolm Baldrige national quality award causal model. Decision Sciences, 31 2 Journal of Operations Management, 22 3 Services on Demand Journal.

Abstract This paper aims to analyze the value creation by National Brazilian Quality Award winners using Economic Value Added EVA as the performance measure and to compare this performance with that of competitors from the same economic sector.

De acordo com Assaf Netop. How to cite this article.